Terms & Conditions

Last updated: June 2026

Graine is a personalised family-nutrition service operated by Elementia India Private Limited (“Graine”, “we”, “us”, “our”). By using our service, messaging us, or placing an order, you agree to these Terms & Conditions. Please read them carefully. If you do not agree, please do not use our service. These terms are effective from June 2026 and apply to future orders.

Our service

Graine provides personalised, nutritionist-designed atta (flour) blends, milled fresh and delivered to your home. Each blend is composed from real grains based on the preferences and wellness information you share with us. Because every blend is freshly milled, natural, and minimally processed, slight variation in texture, colour, aroma, and taste is normal between batches and does not indicate a defect. Our blends are food and wellness products — they are not medical advice. Graine operates under a valid FSSAI licence.

Eligibility & your account

• All orders are linked to the registered mobile / WhatsApp number you verify with us.
• An order is valid only when placed through our official channels — our website, or our official WhatsApp number. Communication on an individual employee’s or delivery partner’s personal number is not a valid order, and we cannot take responsibility for it.
• You are responsible for keeping your contact and delivery details accurate. Incorrect details shared at the time of ordering are your responsibility, and we may not be able to bear costs arising from such errors.
• We reserve the right to cancel suspicious or fraudulent orders and to use verification measures to prevent misuse.

Orders & subscriptions

• You can place a one-time order or start a weekly subscription that is milled fresh and delivered on a recurring schedule.
• A family can hold more than one subscription (for example, a nutritionist blend and a single-grain flour). Where you hold multiple subscriptions, they are delivered together on a single delivery day for your household.
• Your blend may be re-tuned over time — by you, or on the recommendation of our nutritionist — as your family’s needs change.
• Custom nutritionist blends are reviewed by our nutritionist before they become available to order.
• Once your order is placed, we share a confirmation over WhatsApp for your reference. Any special requests should be shared at the time of ordering and are subject to feasibility.
• We may decline or cancel an order where we are unable to fulfil it — for example due to ingredient availability or delivery constraints. If we cancel an order you have paid for, we will refund it in full (to your wallet or original payment method).

The Graine wallet

• Payment is handled through a prepaid family wallet, which you top up (recharge) through our payment partner, Razorpay.
• A wallet recharge is a load of prepaid value; it is not itself a purchase of goods. Goods are sold to you only when an order or a subscription delivery is created.
• Each order and each weekly subscription delivery is funded by deducting its cost from your wallet balance when the order is created. Where you hold multiple subscriptions, each is deducted separately, so you can see each one in your wallet history.
• If your balance is insufficient to fund a delivery, that delivery is not dispatched, and we will alert you so you can recharge. The delivery is attempted again on your next scheduled delivery day once your wallet is funded.
• Your wallet balance does not expire. Any unused balance is refundable on request, subject to the “Cancellations & refunds” section below.

Pricing, taxes & invoices

• Prices for blends and grains are shown on our site and may change from time to time. The price applicable to a delivery is the price at the time that delivery is priced. In case of any discrepancy, the price displayed at the time the order is created is final and binding.
• Prices are in INR and are inclusive of GST where applicable. GST applies on the sale of goods (your order or delivery), not on a wallet recharge.
• A digital invoice is issued for each order/delivery and is available to you. Please review it and tell us promptly of any discrepancy.
• Any applicable delivery charges are shown transparently before payment and are not hidden in product pricing.

Delivery

We currently serve select areas in and around Bengaluru, Karnataka. For our local (hyperlocal) areas, blends are milled and delivered to your area on a defined delivery schedule; for other serviceable areas, orders are dispatched and delivered through our delivery partners, and a tracking link is shared where available. Delivery timing depends on your area and your subscription’s schedule, and we keep you informed over WhatsApp. Deliveries are made in batches along assigned routes and cannot be prioritised mid-route.

It is your responsibility to ensure someone is available to receive the delivery at the address you provide. If a delivery cannot be completed — for example no one is available to receive it, or the address is inaccessible — we will contact you to arrange a suitable alternative. We reserve the right to discontinue delivery to any location or PIN code at our discretion; any orders already placed for such a location will still be honoured.

Adverse weather, logistical disruption, or other events outside our reasonable control may occasionally delay or prevent a delivery. In such cases we will contact you to reschedule, and any decision on refund or credit will be considered once the situation stabilises.

Freshness, storage & shelf life

Our blends are freshly milled and free from preservatives, so they have a limited shelf life. We recommend transferring flour into a clean, dry, airtight container soon after delivery, and storing it away from heat, moisture, and sunlight. Shelf life depends on storage conditions. Please follow the storage guidance shared with your order.

Cancellations & refunds

Because each blend is milled fresh to order, our cancellation and refund handling reflects the perishable, made-to-order nature of the product:

• Before milling: You can cancel or modify an upcoming order or subscription delivery up until it is planned for milling. For subscriptions, you can also pause, skip, or change quantity through your account or over WhatsApp before the delivery is planned.
• After milling / dispatch: Once an order has been planned for milling and dispatched, it can no longer be cancelled, because it has been freshly made for you. Custom nutritionist blends, once planned, cannot be cancelled or refunded for change of preference.
• Quality issues: If you receive the wrong product, a damaged product, or notice a genuine quality concern on opening the pack, please tell us within 24 hours of delivery, with your order number and photos or a short unboxing video where possible. This short window lets us fairly assess a freshly milled, preservative-free product. Approved issues are resolved by replacement or refund of the affected item.
• How refunds are handled: Where a refund is due, the product price and applicable taxes are refundable. Delivery charges are refunded only where the entire order is affected (such as non-delivery). Refunds are credited to your Graine wallet, or to the original payment method where appropriate, normally within 2–5 working days of approval. We will notify you once a refund is initiated.
• Refund approval: Refunds are reviewed and approved by Graine. Refunds are not automatic and are not issued for issues arising from incorrect details provided by you, improper storage or handling after delivery, or consumption beyond the recommended shelf life.
• Wallet balance: You may request a refund of unused wallet balance at any time; we will process it to your original payment method after any pending dues are settled.

Product availability & substitutions

All orders are subject to availability. If a grain becomes unavailable after you order, we will inform you and discuss a substitution; we do not substitute without your consent. If a substitution changes the order value, the difference is refunded or collected accordingly.

Food & health disclaimer

Graine blends are food, designed for wellness — they are not a medical or therapeutic product and are not intended to diagnose, treat, cure, or prevent any disease. Any wellness or dietary guidance we or our nutritionist provide is general food and wellness guidance and is not a substitute for professional medical advice. For any medical condition, please consult a qualified healthcare professional.

You are responsible for telling us about any allergies or intolerances in your household before ordering, and for checking that a blend is suitable for everyone who will eat it. While we exclude allergens you declare from your recipe, our blends are milled on shared equipment that also processes grains containing gluten, soy, nuts, and other allergens, and we cannot guarantee a blend is free from trace cross-contamination. If anyone in your household has a severe allergy, please tell us before ordering.

Intellectual property

All content on our website and channels — including text, images, logos, brand names, designs, blend formulations, and trademarks — is the property of Graine or its licensors and is protected by law. You may use it for personal, non-commercial purposes only. Any reproduction, modification, distribution, or commercial use without our prior written permission is not permitted.

Limitation of liability

We take great care to deliver freshly milled blends that meet our quality standards. However, given the natural and perishable nature of our products, to the fullest extent permitted by applicable law, Graine shall not be liable for any indirect, incidental, special, or consequential losses, including loss of profit or business. Without limitation, we are not responsible for issues arising from improper storage or handling after delivery, consumption beyond the recommended shelf life, incorrect choices or details provided at the time of ordering, or events outside our reasonable control such as courier delays, weather, or other force majeure.

Our total liability in connection with any order is limited to the value of the product(s) in that order. Nothing in these terms excludes or limits any liability that cannot be excluded under applicable law, including your rights under consumer-protection law.

Governing law & jurisdiction

These terms are governed by the laws of India. Any disputes arising out of or in connection with them are subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.

Changes & contact

We may update these terms from time to time to reflect changes in our practices or legal requirements; the latest version will always be posted on this page and applies to future orders. For any questions, contact us at hello@graine.in.
Elementia India Private Limited, Bengaluru, Karnataka, India.